At Bulkmartuae, your satisfaction is our priority. Below are the details of our return policy for general merchandise.

Eligibility for Return

• Condition: Items must be unopened, unused, and in original packaging with tags.
• Proof: A receipt or proof of purchase is required.

Return Period
Returns are accepted within 7 days of receipt.

Reasons for Return

• Change of Mind: A AED 25 restocking fee applies.
• Our Error/Product Defect: We cover all costs.

Refunds and Store Credits

• Credit Card Purchases: Refunds processed to the original payment method within 2-14 business days.
• Cash Purchases: Store credits will be issued for use on our website.

Damages and Issues
If your item is defective or damaged, please contact us at contact@bulkmartuae.ae with your order number and a description of the issue. For damaged items, attaching a photo is recommended.

Exchanges
Exchanges for unopened and unused items of equal or lesser value can be initiated within 5 days of receipt. Additional shipping fees may apply.

Return Shipping Costs
Customers are responsible for return shipping costs for change of mind. We will cover return shipping for our errors or defective products.

Return Procedure

1. Email contact@bulkmartuae.com to initiate the return or exchange.
2. Include your order number and reason for return.
3. Follow the provided instructions for returning the item.

Once we receive and inspect the item, we will process your refund or store credit.

Contact Us
For questions or assistance, please reach out to our customer support team.

Policy Modifications
This policy is subject to change. Please review it periodically for updates.

Thank you for choosing Bulk Mart for your wholesale FMCG needs!